Clinical Support Specialist
Education/Skills Required:
- Bachelor’s degree or relevant sales experience (preferably dealing with international clients)
- Proficient in Microsoft Office applications
Qualifications (Required Skills):
- Active Learning
- Critical Thinking
- Mathematics
- College Level Reading, Writing and Speaking (English)
- Complex Problem Solving
- Learning Strategies
- Active Listening
- Proficient in Microsoft Office Applications
Essential Duties and Responsibilities:
- Oversee, maintain, and grow a large territory of accounts. Primary contacts are Neurosurgeons, Neurologists, O.R. Nurses, and EEG Technicians.
- Establish, manage, and support distributor representatives in your territory.
- Work with the principle of the rep groups to increase sales yearly, require quarterly reports as to what is occurring in their region, and offer support to local sales rep groups.
- Contracts for the independent domestic representatives in your territory.
- Evaluate performance of distributor/representatives and identify, qualify, and establish new representation when necessary.
- Determine key performance indicators and regularly analyze sales performance/growth opportunities.
- Visit the representative’s territories yearly to manage and evaluate their team, retrain, and establish Ad-Tech requirements.
- Provide in-depth Ad-Tech training to all independent representatives in your territory to ensure they have a comprehensive understanding of the products offered, troubleshooting techniques, and clinical applications.
- Develop relationships with key opinion leaders within your territory.
- Maintain knowledge of current industry trends and competitive products in the market.
- Collect and analyze sales forecasting to assist with strategic planning initiatives.
- Cross-sell other product lines and obtain new accounts through prospecting with the goal of increasing territory and rep group sales yearly.
- Travel at least once per month to visit and work with customers.
- Attend trade shows across the country and ensure booth coverage for all trade shows.
- Market Research - manages post marketing surveillance on a monthly basis and maintains reports/files.
- Provide exceptional customer service throughout all stages of the product/sales cycle and be a resource to distributors/representatives and Ad-Tech direct customers.
- Organize literature and support materials for customers/prospects, analyzing sales numbers, generating sales reports, etc.
- Computer Work - input sales orders, maintain customer files, send quotes to customers, etc.
- Determine and update pricing contracts for hospitals.
- Attend surgeries as needed to support the O.R. team during cases (answering questions, supplying technical information about the products, etc.)
- Complete administrative paperwork in a timely manner.
- Assist as needed in day-to-day business with all accounts as necessary (not just in your territory) for the house, relevant OEM, and domestic customers.
- Process complaints and product returns as needed.
- Ensure communication to customers is clear and correct while possessing good organization skills and a professional attitude.
- Process and close complaints as needed.
- Attend the following meetings as needed: QST, Design Review, Recall Team, and CIT.
Supervisory Responsibilities:
- None
Physical Demands:
- Requires repetitive movement and sitting for long periods at the desk
Desktop Computer Skills
- Microsoft Programs (Excel, PowerPoint, Word)
- Internet/Email (basic skills)
- Software: Sage ERP MAS 200 (this is the primary database we use)
Work Context
Communication:
- Requires use of email
- Requires writing letters and memos
- Requires face-to-face discussions with individuals or teams
- Requires contact with others (face-to-face, by telephone, or otherwise)
- Resolving Conflicts and Negotiating
- Respond to customer problems or complaints
- Maintain account records
- Analyzing Data or Information
Conflict:
- Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions:
- Requires making decisions that may impact co-workers, clients, and the reputation of the company
- Opportunity to make decisions without supervision
Level of Challenge:
- Freedom to determine tasks, priorities, and goals
- Requires repetitive activities (physical and/or mental)
- Requires a high level of accuracy
Pace and Scheduling:
- Requires meeting strict deadlines
Personal Interaction:
- Requires work with others in a group or team
- Requires work with external customers